The national railways of Norway, NSB, yearly leader conference was developed by the PLT Innovation Lab’ focusing on client satisfaction. Ralston & Bau created the scenography design for the space, including the physical materialization of the workstations as well as the identity/graphical profiling for the conference. 200 leaders attended the conference and participated in work sessions about service, customer relations and processes during two days. The whole mission took one month to execute, from ordering to the opening of the event.